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Exemplar projects

Agile working: the ‘appreciative retrospective’

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Natalie Taylor is the transformation manager for the Registered Traveller Service team at the Home Office. Here she suggests some new ways of conducting retrospectives as the team makes their digital transformation journey: the ‘appreciative retrospective’ is about focusing on the …

Step through the digital gate: the latest from Registered Traveller

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The Registered Traveller Service is for people from Australia, Canada, Japan, New Zealand and the United States of America who travel regularly to the UK. Once enrolled, members can pass through the border using the faster European Economic Area (EEA) …

9 content tips to help you build a better digital service

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We’re content designers working on GOV.UK and the exemplar services. We ran our first content for services workshop recently (many thanks to everyone who came along) and wanted to pass on some tips on creating content for services. Hopefully these will …

Digital showcases: service transformers from across government share progress and live demos at Civil Service Live

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As David mentioned in his latest highlights post, the Transformation programme was recently invited to take part in Civil Service Live. This annual conference takes place at locations around the UK and brings together public sector workers and private sector …