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Lessons from the sharp end of digital service transformation: standardising process with the Prison visit booking service

Posted by: , Posted on: - Categories: Exemplar projects

In the continuing series of posts from people across government who've been involved in the Transformation Programme, GDS Transformation Lead Jake Barlow shares a highlight of delivering the Prison visit booking exemplar as a Digital by Default service.

Student finance: how Conversion Funnel Analysis gives an insight into how a service is performing

Posted by: and , Posted on: - Categories: Exemplar projects, Guest blog

Lindsay Brown, Lead Product Manager at the Student Loans Company, and Jim Williams, Product Analyst for GDS, explain how the Student Loans Company use Google Analytics to show them how users are interacting with the exemplar's online application forms. When …