In the continuing series on lessons learned within the Transformation Programme, Hazel Hardie, Digital Service Manager at HMRC, looks at the ups and downs of delivering PAYE for employees as a digital by default service.
In the continuing series of posts from people across government who've been involved in the Transformation Programme, GDS Transformation Lead Jake Barlow shares a highlight of delivering the Prison visit booking exemplar as a Digital by Default service.
Lindsay Brown, Lead Product Manager at the Student Loans Company, and Jim Williams, Product Analyst for GDS, explain how the Student Loans Company use Google Analytics to show them how users are interacting with the exemplar's online application forms. When …
Today exemplar number 4 - Renew a patent - becomes the 4th service released live into the world as part of the transformation programme. The team at the Intellectual Property Office (IPO) in Newport has worked with GDS to build this …
This is a post about an encounter with a service user that I wanted to share. For me, the meeting was a timely reminder of what working with departments on the transformation programme is all about. I’m lucky enough to …
Hi, I’m Geoff Court and I’m the Service manager for Patent renewals at the Intellectual Property Office (IPO). The service is one of the 25 exemplar digital services being transformed for the benefit of users. The IPO already has a …